When your company needs change, if you move on making changes without understanding your current processes, you're more likely to make mistakes or set broken workflows in stone - making growth even more difficult! Process discovery is finding who does what, when, and where. Process mapping is giving you a visual of that information, making it easier to digest and utilize. We add in the overlooked element of HOW - what software is being used and for what purpose.
Lay the foundation for standard operating procedures
Understand which automations and integrations are the most valuable and needed.
Identify bottlenecks, redundancies, repeated errors, or recurring delays in your operations.
Follow the flow of data! Find where the data goes to make a plan for gathering it together.
Breakdown the interactions between teams and see where handoffs are messy or unclear.
Measure the software load on teams and individuals. See what software is most valuable in your operations.